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Inca Trail: Booking
Conditions
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Booking Conditions
1: The contract between the
Client and Puma's Adventures
To secure a booking with Puma's
Adventures, the client must deposit 50% of total amount due.
Minimum deposit is $200 and this amount is non-refundable.
Clients booking by telephone, facsimile or email will be deemed
to have read the booking conditions and signed the booking form.
A booking is accepted and
becomes definite only from the date Puma's Adventures has
confirmed acceptance and issued a confirmation invoice. It is at
this point that a binding contract between Puma's Adventures and
the Client comes into existence.
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The contract is between Puma's
Adventures and the Client, being all persons named on the
booking form. The person signing the booking form warrants that
he/she has full authority on behalf of all the persons whose
names appear thereon, and confirms that all such persons are
fully aware of and accept these conditions.
2: Payment
The balance of all monies due
must be paid to Puma's Adventures no later than 30 days before
departure. In case of non-payment of the balance by the due date
Puma's Adventures will treat the booking as cancelled by the
Client.
In the case of late bookings (those
made within 30 days of the departure date). Full payment of the
balance is due immediately.
Payment can either be made by
transferring the total amount of the invoice to one of our
accounts, money order, cheque, or by credit card. Puma's Adventures
accepts all major credit cards. In case of a bank transfer all
wiring and transfer costs should be assumed by The Client.
3: Changes by the Client
Any changes to the original
booking must be confirmed by the person signing the booking form.
Any costs or charges, which we incur or which are incurred or
levied by our suppliers as a result of the amendment, will be
charged to the Client. Whilst every reasonable effort will be
made to accommodate changes and additional requests, their
availability cannot be guaranteed.
4: Substitution of Client
If any member of your party is
prevented from traveling, it may be possible to transfer the
booking to another suitable person, provided that written notice
is given at least 30 days prior to departure. An administration
fee of 50 US$ will be levied plus any costs imposed by Puma's
Adventures suppliers. Airlines may impose 100% cancellation
charges and the cost of a new ticket, In case of way Inca cannot
carry out ningun change.
5: Cancellation by the Client
The Client may cancel the
booking at any time provided that the cancellation is
communicated to Puma's Adventures in writing. Cancellation
charges will be applied as shown below calculated from the day
written notification is received by Puma's Adventures. In
addition to the charges shown below airlines may impose 100%
cancellation charges. All reservations cancelled less than 45
days prior to the departure date of the tour are subject to a
cancellation fee:
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Period before departure written notification is
received |
Cancellation percentages as a percentage of the
holiday price. |
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29-22 days |
40%
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21-9
days |
75%
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8
days or less |
100%
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In case part of a booking is
cancelled, the remaining party may have to pay additional
charges (e.g. under-occupancy, or single room supplements).
6: Changes and Cancellation by
Puma's Adventures
While Puma's Adventures will
use its best endeavors to operate all tours as advertised, by
entering into this contract the Client accepts that it may prove
necessary or advisable to vary or modify a tour itinerary or its
contents due to prevailing local conditions. Puma's Adventures
reserves the right at any time to cancel or change any of the
facilities, services or prices (including flights, accommodation
or other arrangements) and to substitute alternative
arrangements of comparable monetary value without compensation
and accepts no liability for loss of enjoyment as a result of
these changes.
If a major change is known to us,
the Client will be told at the time of the booking. If a major
change becomes necessary after booking Puma's Adventures will
inform the Clients as soon as reasonably possible. When a major
change is made the Client will have the choice of accepting the
change of arrangements, purchasing any other available tour or
canceling the tour and obtaining a full refund. Provided that
the major change is not because of force majeure.
Force majeure is war, threat of
war, riots, civil strife, industrial dispute, terrorist
activities, natural or nuclear disaster, fire or adverse weather
conditions, technical or maintenance problems with transport,
changes imposed by cancellation or rescheduling of flights by an
airline, the alteration of airline or aircraft type, or other
similar events beyond the control of Puma's Adventures
Puma's Adventures is not liable
for any charges in the event of a change -beyond their control-
to the departure time or date of a tour, flight or other form of
transport.
7: Surcharges
Puma's Adventures reserves the
right to increase the tour cost to take account of the following
items: government action, currency, transportation costs,
including the cost of fuel, overflying charges, airport charges
and increase in scheduled air fares. If the surcharge results in
an increase of more than 10% of the tour cost, the Client may
cancel the booking within 7 days notification of the surcharge
and obtain a full refund. No surcharge will be imposed within 30
days of departure.
8: Passport, Visa and
Vaccinations
It is the responsibility of the
Client to be in possession of a valid passport, visa permits,
inoculations and preventive medicines as may be required for the
duration of the tour. Information about these matters or related
items is given in good faith but without responsibility on the
part of Puma's Adventures.
9: Age, Fitness and Participation
All Clients are expected to
satisfy themselves prior to booking that they are fit and able
to complete the itinerary of their choosing. Persons over 60
years of age will be advised to obtain medical evidence of
fitness to travel on the chosen itinerary. No unaccompanied
minors (those under 18 years of age) can be accepted on tours
operated by Puma's Adventures, however older teenagers may be
considered provided they are accompanied by a parent or guardian
who accepts full responsibility for them. Puma's Adventures
reserves the absolute right to decline a booking at their
discretion. Clients agree to accept the authority and decisions
of Puma's Adventures employees, tour leaders and agents, whilst
on the tour with Puma's Adventures. If in the opinion of such
person the health or conduct of a Client before or after
departure appears likely to endanger the safe, comfortable or
happy progress of a tour, the Client may be excluded from all or
part of the tour. In case of ill health Puma's Adventures may
make such arrangements as it sees fit and recover the costs
thereof from the Client.
10: Local laws
All participants in tours
operated by Puma's Adventures are expected to obey the laws and
regulations of the countries visited and any failure to do so
will relieve Puma's Adventures of all obligations that they may
otherwise have under these booking conditions.
11: Illness or disability
Anyone suffering from illness
or disability or undergoing treatment for any physical or
medical condition must declare the true nature of such condition
at the time of booking and make arrangements for the provision
of any medication or other treatment which may be required
during the tour. Failure to make such disclosure will constitute
a breach of these booking conditions and result in such persons
being excluded from the tour in which case all monies paid will
be forfeit.
If the chosen holiday includes a
cruise or excursion or transfer by boat of any sort the Client
must make it known at the time of booking if he/she is unable to
swim. This will not prevent the Client from participating in the
tour but will enable Puma's Adventures to take additional
precautions for the Client’s safety at such times as may be
appropriate.
12: If the Client has a Complaint
If the Client has a complaint
about any of the tour arrangements he/she must bring it to the
attention of the tour leader or other representative of Puma's
Adventures at the time so that they may use their best endeavors
to rectify the situation. It is only if Puma's Adventures is
made aware of any problems that there will be the opportunity to
put things right. Failure to complain on the spot will result in
the Client’s ability to claim compensation from Puma's Adventures
being extinguished or at least reduced. Should the problem
remain unsolved a complaint must be made in writing to Puma's
Adventures within 28 days of the completion of the holiday.
13: Flight Bookings
Puma's Adventures will use its
best endeavors to ensure that all flight prices are correct at
the time that they are quoted. Airlines reserve the right to
amend or withdraw fares without prior notice. Once a deposit is
paid on an airfare, it guarantees that a booking is being held
for you, it DOES NOT GUARANTEE the fare. The fare can only be
guaranteed when the flight booking has been paid for in full and
a ticket has been issued. Flight bookings cannot be transferred.
The flight times given by Puma's
Adventures are for general guidance only and are subject to
change. Up-to-date flight times will be shown on the tickets.
The Client must check the tickets very carefully immediately
upon receipt of the latest timings. Puma's Adventures will
endeavor to inform the Client as soon as possible in the event
of any flight alteration. Details of airlines are also subject
to change. Such alterations do not constitute a significant
change to the holiday arrangements and will therefore not be
entitled to cancel without paying the normal charges as a result.
Puma's Adventures can not be held
responsible for any delay to your flight whether this delay is
caused by adverse weather conditions, the action of air traffic
controllers, airport authorities or (local) governments, the
rescheduling of flight times by the airline, mechanical
breakdown, strike, industrial action or any other reason.
14: Our responsibility
Puma's Adventures cannot
guarantee the accuracy of any hotel, resort or other leaflet
which is not published by them but may be supplied as an
additional service to the Client. Puma's Adventures accepts
responsibility for ensuring that the holiday which the Client
books with them is supplied as described in the final version of
the travel program the Client will receive upon arrival and the
services reach a reasonable standard. Puma's Adventures acts
only in the capacity of an agent upon the legal conditions that,
while exercising every possible precaution, it is not
responsible for injury, sickness, damage, loss, additional
expenses, accidental delay, or other irregularities which may be
caused either through willful or negligent acts or omissions
made by the companies or individuals providing or engaged in
transportation, accommodation or other services related to the
accomplishment of the tour, or through natural disasters, social
upheavals or other causes.
15: Travel insurance
Travel insurance is mandatory
for all Clients whilst on a tour organized by Puma's Adventures.
Clients together with their personal property including baggage
are at all times solely at their own risk. Clients are wholly
responsible for arranging their own insurance. A suitable
insurance policy should provide adequate cover for medical
expenses arising through illness or accident prior to or during
the holiday and loss of holiday monies through cancellation or
curtailment of the holiday for insurable reasons. Clients should
ensure that there are no exclusion clauses limiting protection
for the type of activities in their tour. Clients should satisfy
themselves that any travel insurance arranged is what they
require and should arrange supplementary insurance if need be.
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reasonable commercial efforts to keep this Web Site available
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occurrences that may involve such violations and may involve,
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you check these terms periodically for changes. These terms can
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changed terms. Puma's Adventures. expressly reserves the right
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